Returns & Refunds
The Sixty Nights Promise
We want you to try Husvel properly, which means using it long enough that the repetition can do its work. So you have 60 nights from the day your order arrives to decide.
If your evenings haven't changed, email us at support@husvel.com within those 60 nights and we'll refund the full purchase price. You don't need to explain yourself, fill in a form, or send photos.
How it works
- Email support@husvel.com with your order number.
- We reply within one business day with a return label — we cover return shipping.
- Once the carrier scans the parcel, we process your refund within 48 hours.
- The refund goes back to your original payment method. Your bank may take a further 3–10 business days to show it.
What we ask
Send back the device and the carry case. Keep the handbook, the routine cards and the headphones — they're yours either way.
Please pack the device so it survives the journey. If a returned unit arrives damaged beyond normal use, we may reduce the refund to cover it, and we'll tell you before we do.
Faulty units
If something arrives broken, or stops working inside the two-year warranty, that isn't a return — it's a replacement, and it doesn't count against your 60 nights. Email us and we'll send a new one.
Exchanges
Want a different option instead of a refund? Say so in your email and we'll swap it, charging or refunding the difference.
Cancelling an order
If your order hasn't shipped yet, email us and we'll cancel it and refund you in full straight away.
This policy sits alongside your statutory rights and does not replace them.